FAQs

At the moment order processing has slowed down a bit due to the high number of incoming orders, it may take a few days longer than expected.

Where do the shipments of the products depart from?
All shipments depart from Italy with tracked courier.

How long does it take for my order to be processed?
Orders are processed in 1-4 business days. At certain times of the year when workload is high, order fulfillment may be slowed down.

How long does shipping take?
All products arrive in approximately 1-3 working days from the time of dispatch . Delivery times are indicative, unfortunately for shipments outside Italy there are often delays that are beyond our control.

How much is shipping?

Shipping cost is calculated at checkout.
- Italy €2.90 (free for orders over €65)
- France , Germany , Spain , Belgium €12
- UK and Switzerland €13
- Rest of Europe, USA, Canada and Brazil €16
- Rest of the world €30

Who pays for any customs costs?

Any additional customs or customs storage costs are the responsibility of the customer.

The package is marked as delivered but I haven't received anything, what can I do?

If the package is confirmed as delivered with tracked shipping, the buyer bears full responsibility for any theft or loss of the order. The customer is directly responsible if the package is returned to the sender, and in this case it is possible to reorganize the shipment with the consequent additional costs.

What are the materials and origins of Disegnetti Depressetti products?

All t-shirts are 100% organic cotton and produced ethically by Peta label , Fair Wear and GOTS (Global Organic Textile Standard) certified suppliers. The stationery products are entirely printed in Italy and are FSC (Forest Stewardship Council) certified. You can find all the information on sustainability and our commitment here .

How is the Disegnetti Depressetti packaging made up?

Our packaging is exclusively plastic free, preferring biodegradable paper and cardboard bags. We have started a collaboration with MovoPack to reduce the impact of packaging waste with a 100% recyclable and circular personalized Disegnetti Depressetti bag. Find out here how to join this initiative.

How can I make a return or exchange?
It is possible to return the products (if unused and intact) within 14 days from the delivery date. Shipping costs are the responsibility of the customer and a refund will be sent to the payment method used for the purchase.

Shipping costs are not refunded.
Write on the shop's assistance page before proceeding with the return.

Product exchange is not possible under any circumstances.

For further information or doubts, Contact support here

THANKS FOR THE SUPPORT LOVE U ♥

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