FAQs
At the moment order processing has slowed down a bit due to the high number of incoming orders, it may take a few days longer than expected.
Where do the shipments of the products depart from?
All shipments depart from Italy with tracked courier.
How long does it take for my order to be processed?
Orders are processed in 1-4 business days. At certain times of the year when workload is high, order fulfillment may be slowed down.
How long does shipping take?
All products arrive in approximately 1-3 working days from the time of dispatch . Delivery times are indicative, unfortunately for shipments outside Italy there are often delays that are beyond our control.
- Italy €2.90 (free for orders over €65)
- France , Germany , Spain , Belgium €12
- UK and Switzerland €13
- Rest of Europe, USA, Canada and Brazil €16
- Rest of the world €30
Who pays for any customs costs?
The package is marked as delivered but I haven't received anything, what can I do?
What are the materials and origins of Disegnetti Depressetti products?
How is the Disegnetti Depressetti packaging made up?
How can I make a return or exchange?
It is possible to return the products (if unused and intact) within 14 days from the delivery date. Shipping costs are the responsibility of the customer and a refund will be sent to the payment method used for the purchase.
Write on the shop's assistance page before proceeding with the return.
For further information or doubts, Contact support here
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